Can I cancel or return my order/delivery?

You can cancel your order as long as you do this prior to receiving or activating your SIM or nbn service. If you wish to cancel your service after you have activated the SIM or nbn service you will not receive any credits and there are no termination fees.

To cancel your DrimTel order or return your unwanted SIM card or any nbn hardware, please contact our Accounts team on 1300 374 683.