FAQs

nbn® Internet

• What is nbn®?
• How does the nbn® work?
• How do I sign up for a nbn® Plan?
• Is there any eligibility criteria or geographical regions in which the DrimTel service can be accessed?

Telstra Wholesale Mobile Network

• What can affect my connection and speed?
• What is mmwave?
• How does the Wholesale Network coverage differ from the Telstra network?
• How do I check service coverage?

Roaming

• I received a welcome message in an eligible roaming destination. Will I also get a product opt-in reminder message if I don’t opt in immediately? Can I opt in as and when I need it in a roaming country?
• What countries is International Roaming available?
• I did not get a roaming message. What do I do?
• Will I be able to make Calls and SMS to other destinations covered in the packs?
• Will I be able to receive calls and SMS if I don’t have a roaming pack on?
• Will I be able to remove an IR travel pack?
• What happens if I travel to a country not covered by a roaming pack?