Legal Information
The following are the customer policies for DrimTel Pty. Ltd.
Standard Form of Agreement
Policies
Financial
Managing Your Spend Information
Privacy and Credit Reporting Policy
Forms
Critical Information Summaries
Key Fact Sheets
Pay As You Go Rates
Roaming Travel Pack
Terms and Conditions - Current Offers
Terms and Conditions - Expired Offers
National Relay Service
The NRS has specially trained staff who help to change voice to text or text to voice and AUSLAN to English or English to AUSLAN. Consumers will need to register with the NRS to access its services and can contact the NRS through the following numbers:
Voice Relay number 1300 555 727 (TTY 133 677) and; SMS relay number 0423 677 767.
Translating and Interpreting Service
If you do not have English as your first language and are from culturally and linguistically diverse backgrounds, the Australian Government provides the Translating and Interpreting Service (TIS) to assist in understanding & communicating with us. TIS offers 160 different languages and are available for immediate and pre-booked phone or on-site conversations. You can contact TIS on 131 450.
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form above.
Complaints Contact
If you have a complaint about DrimTel we urge you to contact our team. Please do so by calling 1300 374 683 or email our complaints manager on: accounts@drimtel.com.au.