Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration, download/upload destination and whether your plan is 5G enabled or is speed capped.
Please check the section on Speed and Speed Caps, above.

mmWave is a technology which adds more data capacity in high traffic areas on compatible devices. mmWave coverage is rolling out now and is currently only available in limited locations.

Unfortunately, eSIM is currently not available on DrimTel. However, we are working hard to add them to our product range in future.

eSIM is a digital technology that allows compatible devices to connect without a physical SIM card inserted into the device.

Be sure to check if your device is eSIM compatible.

No. Suspending your mobile service only stops outbound usage. Temporarily suspending your mobile service can be helpful if your mobile device has been lost or stolen. Suspending your service does not stop your monthly plan fee. If you are looking to cancel your mobile service, you're free to do so at any time.

If you wish to cancel, you’re free to do so at any time. You have two options:
Transfer your number to a new service provider. You don’t have to contact us if you are transferring your services as this will be managed by your new service provider.
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Inform us if you wish to cancel your service. You can do this by the Chat Button on the website, contacting our Accounts team on 1300 374 683 or submitting a Help Ticket via your MyDrimTel Account.

If you cancel your service you will lose your mobile number so we strongly advise you to reconsider this option if you want to keep the same mobile number.
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Please note the minimum term of our plans is one calendar month. If you cancel or transfer your service to another service provider you will not receive a refund for any amounts that you have paid.

Yes, you will need an unlocked mobile phone handset in order to use DrimTel services. If you're not sure if your handset is unlocked, please contact your current service provider or place of purchase for assistance.

Go to our Legal page and download the Authorised Representative form. Fill it in and send it back to us as per the instructions on the form.
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Please note that that the Authorised Representative you appoint will have access to your personal information and will be able to manage your service/s and account on your behalf as if they were you. This includes and is not limited to, disconnecting your service, changing payment method, changing ownership of services etc.

You will need to fill in our Change of Ownership form and send it to our customer support team at accounts@drimtel.com.au to process the change.

Minors (under the age of 18) cannot order a mobile service.

A minor cannot legally have ownership of an account or phone number. If you wish to provide your children with a phone number, please use your own details and date of birth until your child is 18 years old where we can then process a change of ownership and they can manage their own account.

DrimTel takes account security very seriously. We recommend that you take advantage of free account security tools where possible. We also have strict policies and processes to prevent unauthorised account access and minimise the impact of fraudulent service usage.
Access to your Account is protected by a unique password, known only to you.
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We recommend that you routinely review the strength of your password. This can be done with a free password strength grader like: https://howsecureismypassword.net/
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When you make changes to your account over the phone, our staff will ask for your account details and will send you or the authorised representative on the account if they are calling on your behalf a One Time Pin, this will be sent either via sms or email for further security.
Only the Account Holder – or a designated Authorised Representative – can order new services and make changes to your account.

Visit www.drimtel.com.au and then click on “myDrimTel Login”.
Type your account number
Type your password
Click “Login”.

Just click on “Forgot password” on the main myDrimTel account login screen and follow the steps to reset your password.

Login to your myDrimTel Account and click "My Details". You will be able to update your contact information, security questions and add authorised representatives to your account.

Login to your myDrimTel Account through the DrimTel website and manage your services online.
Logging to your Account through the website will give you full access to do the following:
View your Account Balance
View your Bills
View your Usage History
View your Call Details
Make Payments
View your Personal Details
View your Active Service

At DrimTel, we charge payment processing fees to cover the costs associated with processing payments from customers. This includes fees such as credit card fees, bank fees, and other costs associated with processing payments. Payment processing fees help us keep our services affordable and ensure that we can continue to provide our customers with reliable and quality telecommunications services.
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The good news is you can avoid these fees by paying via Direct Debit.

You will be billed on the 28th of every month for the full monthly plan fee as per your selected plan. The billing period will be from the 28th of the month up to and including the 27th of the following month.

Approximately 3-5 days after the 28th of the month you will receive your bill via the communication method you have nominated – be that via email or regular paper mail. Please note that if you elect to receive your bill in paper via regular mail a fee of $2.50 will be applied to your account. You can access your DrimTel account online via our website portal where you can track your usage, see your pre-bill information and nominate your direct debit payment method.
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Your service will be automatically renewed each month unless you inform us you wish to cancel your service, or you transfer your number to a new provider. If you cancel or transfer your service to another service provider, you will not receive a refund for any amounts that you have paid.
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Service charges begin from the day you activate your SIM card.
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If you activate on days 1-27, your first bill will be pro-rated from the date of connection for the current bill cycle, along with the month in advance. This means your first bill may be higher than your ongoing monthly plan fee. After the first month, your bill will revert to the regular monthly charge for your plan.

If you need a little extra time to pay your bill, or if you are experiencing financial hardship. Please refer to our financial hardship process to find out more.

Automatic payments:If you have chosen to pay your bill with a Credit Card or Direct Debit, the amount due on your bills will be debited automatically every month on your due date.
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Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.
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Manual payments: If you have chosen to pay your bill by BPAY or another payment method, you will need to ensure that payment reaches us by the due date shown on your bill.
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If your account is overdue or you want to make a one off payment to your account, you can login to your myDrimTel Account to do this.
Payments to DrimTel will appear as Telecommunication Payment Services

Australia Post Billpay is a convenient billing method if you want to pay your DrimTel bill in person at any Post Office. You can pay your bill by cash, cheque or EFTPOS. A payment processing fee of $4.50 will be applied to your next DrimTel Bill for each payment processed at Australia Post.
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If you want to pay by credit card, you can do this online through our secure portal or give us a call to process a payment.
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What to expect?
‍You will need to either select to receive your bills by post, or print your bill at home as you will need to take your bill with you to any Post Office. There will be no fee for each DrimTel bill payment made at Australia Post.
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How much can I pay?
‍You are permitted to make payment of any amount for future or outstanding bills. Please note there is a minimum payment of $5 per transaction.
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Payments to DrimTel will appear as Telecommunication Payment Services

You may cancel Direct Debit arrangements at any given time by providing us with a written or verbal notice.
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Please allow for 10 business days’ notice to defer a payment, stop a payment, suspend future payment or alter the Direct Debit nominated account details.
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Also, note that 3 business days’ may be required for the Direct Debit authorisation to be cancelled.
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If a Direct Debit has been dishonoured by your Financial Institution, you may incur a $3.85 dishonour fee imposed by us.
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Direct Debit Requirements
Please ensure the Bank Account Number you have entered is a minimum 6 digits. Should your Bank Account Number be less than 6 digits you must place a 0 in front of your bank account number. The Bank Account Name entered must be between 1 to 32 characters. If there are more than 32 characters in the account name, please provide the first 32 only.
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Payments to DrimTel will appear as Telecommunication Payment Services

We have introduced the option for direct deposit under the new billing platform. Payment processing fees are listed in the below table.
We accept the following payment methods:
- Direct Debit via Bank Account
- Direct Deposit
- Direct Debit via Credit Card
- Credit Card (Visa, Mastercard and American Express)
- BPay
- Online Billpay
- Post Billpay at Australia Post
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If your payment is not received on or before the due date, a late payment fee of $10.00 inc gst may apply.If a direct debit has been dishonoured by your Financial Institution you may incur a $3.85 inc gst dishonour fee.
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Payments to DrimTel will appear as Telecommunication Payment Services
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The Combined Data and MMS settings are listed below:
‍ANDROID
‍APN: mdata.net.au
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mdata.net.au:8003
MMS Proxy: 10.1.1.180
MMS Port: 80
MMS Protocol: WAP 2.0
MCC: 505
MNC: 01
Authentication:
APN Type: default,dun,supl,mms

APPLE
‍APN: mdata.net.au
Proxy:
Port:
Username:
Password:
Server:
MCC: 505
MNC: 01
Authentication:
APN Type: default,dun,supl
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WINDOWS
‍The following table contains the required Telstra network data settings for a typical WinPhone smart phone for Internet APN / Data Browsing:
APN: mdata.net.au
Proxy:
Port:
Username:
Password:
Server:
MMSC:
MMS Proxy:
MMS Port:
MMS Protocol:
MCC: 505
MNC: 01
Authentication:
APN: Typedefault,dun,supl
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The following table contains the required Telstra network data settings for a typical WinPhone smart phone for MMS APN:
Mobile Data APN: mdata.net.au Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mdata.net.au:8003
MMS Proxy: 10.1.1.180
MMS Port: 80
MMS Protocol: WAP 2.0
MCC: 505
MNC: 01
Authentication:
APN Type: default,dun,supl,mms

You can login to your myDrimTel Account and click on “Usage details” for your service to see details about your calls, SMS and data usage for the current billing cycle or previous billing cycle. You can also click on “custom dates” to find usage within a specific time range.

Simply call “*159#” to see your remaining data in the current billing cycle.
You can also check your data balance at any time, login to your myDrimTel Account online.

At the end of your monthly billing cycle, any unused data goes into your data bank for use in the next monthly billing cycle. The maximum amount of data that can be banked is 500GB. Any unused data from your data top up will be carried forward into your data bank. Your banked data will remain if you upgrade to a higher-cost monthly plan. Any data in your data bank is forfeited if your mobile plan is downgraded to a lower-cost monthly plan. Data Banking is for domestic use only and cannot be used if the service roams outside of Australia.

DrimTel provides tools and processes to help you avoid bill shock and manage expenditure.
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- Access near real-time usage information on service usage via your myDrimTel Account.
- Dial *159# to get current usage. See How do I check my data usage FAQ.
- We’ll send you usage notifications by SMS when you reach 50%, 85% and 100% of your mobile data inclusion, or whenever you add a 1GB data pack.
- Roaming charges can add up. To help you understand the likely costs, we make international mobile roaming charges publicly available on our website. This information can be accessed prior to you activating mobile roaming.
- You have the option to choose plans that come with one or more ‘unlimited’ inclusions, and therefore cannot incur excess charges. This will vary by plan and service. Please refer to the Critical Information Summary for your service to confirm the relevant charges and inclusions.
- International calling can become quite expensive, so our approach is to place a reasonable default limit on the number of international call attempts that can be made from your account. This limit can be increased by contacting our customer support team. Obviously, this does not apply to plans that include international calling.
- If you are struggling to pay your bill, you are welcome to seek assistance within the terms of our Financial Hardship Policy. Typically, we will work with you to agree on a payment plan.

Data inclusions vary based on your chosen plan. (All plans come with unlimited standard Australian calls, SMS and MMS). The larger your plan, the more data is included. If you think you'll go over your monthly allowance, you can choose to add 2GB of extra data, for a small additional charge. We call this a ‘Bolt On’ data pack. The Bolt On data expires at the end of your billing period.
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Note: All data inclusions are for use in Australia and won't work overseas. Download and upload speeds will vary based on coverage area. The data inclusions expire at the end of your monthly billing period.

If you run out of data and need a bit extra to tide you over, our plans have auto-top up of 1GB data for $10. The bolt-on will be charged onto your next invoice. You will also receive notifications at 50%, 85% and 100% of top up usage. Any unused data from your data top up by the end of the bill cycle will be carried forward into your data bank.

The Australian Communications and Media Authority (AMCA) has introduced new industry rules that require stronger customer identity checks when telecommunication providers undertake high-risk transactions such as SIM-swap requests, changes to accounts or disclosure of personal information. These new rules require multi-factor authentication of your identity before we can access your account and assist with your DrimTel service, this includes any billing enquiries, changes to your service and even to assist with any technical support.

Not keeping your personal account details up to date may cause problems when you contact us, or we contact you to chat about your DrimTel account. If DrimTel cannot confirm your identity, we may not be able to service your account or resolve your enquiry.

To check your location please use the interactive map available on our coverage page.

DrimTel can provide 3G, 4G and 5G mobile services. Visit our coverage and network page for more detailed technical information about our mobile product.

You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.
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To cancel your DrimTel order or return your unwanted SIM card, please contact our Accounts team on 1300 374 683.

Your new DrimTel SIM card will be posted using Australia Post standard delivery.
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It will take within 1-2 business days to process your order before being shipped. Please allow around 5 business days' time from dispatch to receive your SIM. If you live somewhere more remote, sometimes Australia Post can take longer to reach you, so please allow an extra couple of business days.
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Note: We do not offer International or Express postage options.

Order status
‍Once you have submitted your order, you will receive a confirmation email indicating the status of your order. Your SIM card will be shipped to the delivery address you specify during sign-up. You can choose to have your SIM card shipped to your home address, or an alternative address if you prefer.
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Lost or damaged SIM cards
‍If you have not received your SIM after 10 business days, or have any questions about your order, please send us an email accounts@drimtel.com.au or call our friendly support team on 1300 374 683.

The following types of usage are not included in our plans and will be charged at pay-as-you-go (PAYG) rates. Please note that these rates are subject to change without notice.
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- Calls/SMS/MMS to international numbers
- Call forwarding
- Directory assistance
- Time and weather services (1194, 1196)
- Telstra and Optus mobile satellite number
- Video MMS

Yes, you will need an unlocked mobile phone handset in order to use DrimTel services. If you're not sure if your handset is unlocked, please contact your current service provider or place of purchase for assistance.

Yes international calls are active upon your mobile sim activation. International calls are charged ‘per minute’ based on the destination. You are able to call international fixed lines, mobiles and payphones in most global locations. See our PAYG rates.

Please refer to our mobile Critical Information Summary

No, with DrimTel there is no contract. All of our plans are month-to-month so you can cancel, downgrade, or upgrade from one month to the next. You also have the option to bring your own mobile or tablet so you don't have to be locked into buying a new mobile on a contract. If you'd like to move to another mobile provider, you can either tell us you'd like to terminate your service or port out your number.

Yes, you will need an unlocked mobile phone handset in order to use DrimTel services. If you're not sure if your handset is unlocked, please contact your current service provider or place of purchase for assistance.

Our Roaming Day Pack costs $10 per 24 hours.

Note: You will have 24 hours from the first trigger to use the inclusions of your pack, after this time another pack will be added, or you can stop using your service. For each 200MB data you use another $10/200MB pack will be applied up to a maximum of 150 packs.
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You may have been charged for a Roaming Day Pack if you have:
- made or received a call
- sent an SMS
- used data
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Check your usage
‍To avoid roaming charges, make sure roaming is disabled on your Account, as well as, the Location Services feature on your phone. Also, make sure to turn your phone off before swapping to a local SIM card.

I'm still not sure why I've been charged
‍That's okay! Please call us on 1300 374 683.

Yes, you can use your DrimTel mobile service in over 50 countries when you purchase our $10 Roaming Day Pack.
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For more information, see our Roaming document.
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If you are worried about roaming charges or you think you will be using your mobile service a lot whilst overseas, we recommend that you purchase a pre-paid SIM card from a local provider in your destination country. Make sure to turn your phone off before swapping to a local SIM card. Alternatively, you can use communication apps such as Skype or WhatsApp via your hotel WiFi.

Helpful tip - If you would like to call home from overseas, remember to include the country code before entering the phone number. For example, 0411 111 111 will be +61411 111 111
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Once you have received your new sim card all you have to do is submit an online form, lodge a contact me ticket via the online chat, or call us on 1300 374 683 anytime between Monday to Friday 9am-5pm WST or Saturday/Sunday 9am-12pm WST and one of our friendly customer service team will walk you through it.
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Before you call us, please make sure you leave your current mobile providers SIM card in your mobile phone as we will need to send you an SMS to that phone for security purposes, this is part of the set-up process and compliance requirement.
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SIM card activations can take anywhere between 15 minutes to 4 hours once the DrimTel setup process starts, this is also dependent on your current service provider.